Refund Policy
Last updated: 23 July 2026
This Refund Policy applies to purchases made through the Modul Development webstore at modul-development.tebex.io. It forms part of our Terms of Service.
In short: we do not offer change-of-mind refunds. Our products are delivered instantly to your Cfx.re account and cannot be returned. We will put things right where a product is faulty, misdescribed, undelivered or double-charged, as set out below.
1. Digital products
Everything we sell is a digital product, delivered immediately after payment by being granted to your Cfx.re account. Once an asset has been granted it cannot be returned in any meaningful sense, which is why the rules below are more specific than they would be for a physical item.
2. Your statutory right of withdrawal
If you are a consumer in the UK or EU, you normally have 14 days to withdraw from a distance purchase. For digital content supplied immediately, that right is lost once supply has begun with your express consent and your acknowledgement that you lose the right.
By completing a purchase you expressly request immediate delivery of the digital product and acknowledge that you thereby lose your 14-day right of withdrawal.
This does not affect your statutory rights if a product is faulty, not as described, or not fit for purpose.
3. When we will refund you
We do not operate a no-questions-asked refund window. We will, however, issue a refund where:
- The product does not work as described on its store page, and we are unable to fix the problem within a reasonable time after you report it.
- Delivery failed — the asset was never granted to your Cfx.re account and we cannot complete the grant.
- You were charged more than once for the same product, or bought the same product twice by mistake.
- The purchase was unauthorised — for example, made using your payment method without your permission. Contact us and Tebex immediately in that case.
- A refund is required by the consumer protection law that applies to you.
There is no deadline for reporting a fault, but report it as soon as you notice it. The longer you wait, the harder it is for us to establish that the problem existed at the time of purchase rather than arising from later changes to your server.
4. When we will not refund you
- You changed your mind, or no longer need the product.
- You bought the wrong product, or a product for a framework your server does not run, when the supported frameworks were stated on the product page.
- The product does not do something it never claimed to do, or you want a feature it does not have.
- You are unable to install or configure it, and have not given us a reasonable opportunity to help you.
- The problem is caused by another author's resource, a heavily modified server, an unsupported framework, or your own edits to our files.
- You have breached our Terms of Service — for example by redistributing the product or attempting to bypass its protection.
- The product works as described and you have already downloaded and used it.
5. How to request a refund
- Contact us at support@getmodul.app or through our Discord.
- Include your Tebex transaction ID, the product name, and a clear description of the problem — screenshots, console errors or a short clip help a lot.
- Give us a reasonable opportunity to reproduce and fix the issue. Most problems are resolved without a refund being necessary.
- If we agree a refund, it is processed through Tebex as merchant of record and returned to your original payment method. Timing depends on Tebex and your bank; allow up to 10 business days for it to appear.
6. Chargebacks
A chargeback opened without contacting us first is treated as a breach of our Terms of Service. It results in immediate and permanent termination of your licence to every product you have purchased from us, removal of access and support, and being blocked from future purchases. This applies even if the chargeback is later withdrawn.
7. Effect of a refund
When a refund is issued, your licence to the refunded product ends immediately. We will revoke the asset grant from your Cfx.re account, and you must stop using the product and delete any copies from your servers and local storage. Continuing to use a refunded product is an infringement of our copyright.
8. Tebex's role
Tebex Limited is the merchant of record for all purchases through our Store. Refunds are processed by Tebex, and Tebex's own terms apply to the transaction in addition to this policy. Tebex may also issue refunds independently where required by law, by their policies, or in cases of suspected fraud.